FAQ

Our FAQs are designed to provide answers to any important questions about our chocolate fountain hire services. If we have not covered your query, or you have additional questions, comments or suggestions about La Fontaine de Chocolat; please feel free to speak to a member of the team on 0203 151 2469.

Is having a chocolate fountain messy?: No. We encourage our trained attendants to serve where possible to avoid any mess.

We also recommend you limit access to one side of the chocolate fountain only.
How do I book?: We recommend that you call the office on 0203 151 2469 to discuss your requirements or complete the make an enquiry page. Once we have received a £50 non-refundable deposit and you have received an e-mail confirmation, your chocolate fountain hire has been confirmed.
How long does the chocolate fountain take to set up?: We will require access to the venue 1 hour prior to the chocolate fountain flow start time.
Do you cater for events outside London?: Yes. There is an additional charge of 40p per mile to cover travel expenses outside of London.
Can I hire the chocolate fountain for more than 3 hours?: Yes. There is an additional charge of £50 per hour.
Can I dip any food in the chocolate fountain?: Yes. We do not recommend foods that produce crumbs or anything that will easily slide off skewers, as this will affect the fountain's chocolate flow.
Can I use the chocolate fountain outdoors?: Yes. You will need to hire a wind guard for an additional charge of £50 per fountain. Please click here to view. Slight breezes can cause disasters when the chocolate fountain is used outdoors without a wind guard.
Do you use oil in your chocolate fountain?: No. We never use oil.
Do you re-use the chocolate?: No. We never re-use the chocolate. Upon request, we will leave you with any remaining chocolate once the fountain has been emptied. A food container will need to be supplied.
Does the chocolate contain nuts or traces of nuts?: We cannot guarantee that our products are nut free.
Can you provide Halal dips?: Yes. Please request any special dietary requirements when making an enquiry.
What qualifications do your attendants have?: All our attendants hold a minimum Level 2 Certificate in Food Safety & Hygiene for Catering.
Do you have Public Liability Insurance?: Yes. We have cover for £5M. A copy of the policy is available on request.
Are your chocolate fountains PAT tested?: Yes. We use an NICEIC approved electrical contractor for all our chocolate fountains. Each chocolate fountain is annually serviced and replaced every 3 years.
Do you have a Risk Assessment?: Yes. A copy is available on request.
Do you have a Food Hygiene Rating?: Yes. A copy is available on request.
What are the Terms & Conditions?: Please click here to view.

Fine Belgian milk and dark chocolate fountains

Make your special day even more special by offering to your guests unusual chocolate dessert..